DonSVO - amen, brother.

And, just because a shop is big, doesn't mean customer service is going to go down the toilet. I mean, I have had nothing but pleasant experiences buying stuff from Summit.

 

I did not have any problems with corksport, they offer GT-SPEC parts at a good price and a nice addition to any car.

 

going from a 55mm throttle body to a 60mm throttle body for $540 is NOT A GOOD PRICE. i would **** donut-shaped turds for a week after that ***-raping.

 

who else makes bored throttle body's for the protege? and how much do they cost? IF anyone else even DOES make the TB, i'm sure it will be cheaper, but the quality might not be as good, the biggest complaint i read of when it comes to TB is the throttle plate not seating correctly because it was installed improperly, or because the bore was done incorrectly, and that ***** up the idle, now for that price i would expect (and i haven't heard otherwise, just complaints about pricing) that their TB would be of the upmost quality, and work flawlessly the first time around, personally i'd be willing to pay the extra money for a GOOD part that i wouldn't have to ship back 3 times before i finally get one that is acceptable, you might feel differently, nothing wrong with that just different views on the subject...


i'm not arguing that their prices are high, but in my MANY personal transactions with them i have recieved my purchase a day or 2 after i mail the order out (THAT is customer service) and i have NEVER had to even think about sending something back, and the parts i bought from them still work flawlessly to this day... personally i have never had a problem with them answering my questions, obviously you guys have, maybe you are coming accross as jerks to them (judging by yor attitude towards them in this thread it would not suprise me if a little bit of attitude was thrown into any emails sent to them regarding parts :shrug: ) and they dont want to deal with that, this isn't a huge business that will fire their employee's for not being polite to each customer, these are guys, building parts in their garage, who MORE than likely have another job to support themselves, so selling parts on their online business is not that big of a concern to them, so putting up with people bitching at them all the time is not high on their priority list, just an idea of why your questions may be going un-answered, but who knows, all i know is that every email i send them i am more than polite and i've always gotten a response (with the exception of this last email, which i'm sure they brushed aside considering they seem to get a lot of those haha)


if you want an example of REALLY bad customer service, try having the OWNER of one of these small business' tell you that you are STUPID for asking about strength and testing of a product... you guys complain about these guys just not answering your questions, when i asked the owner of precision motorsports (aka neonman) if he had done any testing on some suspension/undercarraige parts that he was producing, the answer i got was "this is a tubular design, its OBVIOUSLY stronger than the stock peices, are you stupid or something?", how is THAT for customer relations haha, this to me shows the opposite end of the spectrum further proving my point that most of these guys obviously dont care if everyone is happy with their business, this guy has a job outside of PMO, so me buying his tubular control arms was of no consequence to him, he'd rather try and humiliate me (which didn't work, because many members told him that testing WAS nessecary on a part as crutial as a control arm, and that i had a point that he should do so) in front of the entire forum...

like i said before, just take into consideration that this is a small business (smaller than the mom and pop hardware store on the corner), and they operate differently than big business', which is what most people are used to at this point...