Playstation 2 Bestbuy Scam!?!?
January-15th-2003 | 06:39 AM
#17
Registered User
Joined: Aug 2002
Posts: 147
From: Lake Elsinore, CA
reply to everyone
I'm currently in sales for Sony Electronics of America. I'll clear alot of this up for everyone in this thread:
Large Retail Chains (such as Best Buy and Circuit city) have generous return policies and warranty plans as an incentive for you to shop there. If an item is returned to the store, it is returned to the manufacturer. In sony's case (and most other manufacturer's cases), they'll buy the product back form the store for about 60% of what they originally paid and the store takes a loss (but they're willing to, as long as you're willing to shop there). The manufacturer (be it sony, or whoever) will refurbish the product, and usually eliminate it through a few different channels (outlets, closeout distributers, etc) and make almost all of the money back on it. Blue LED'z, your plan sounds pretty fool-proof, but the 3 time repair rule only applies in certain states where the lemon-law is in affect. However, there is only 1 authorized playstation repair facility in the US (operated by sony, in Massachussets), so most stores throw them away and give you a new one. At sony, the replacement warranty that we sell on playstation ($10 for a year, $20 for 2 years, and $30 for 3 years) will give you a store credit voucher no matter what when the unit is no longer working properly. The warranty is handled through a company called AON (which is the largest warranty provider in the world), and since their technicians aren't authorized to work on playstation, they'll take your word for it. Lost_Concept: since you paid $300 for your unit, I can assume it's a 1st or 2nd generation run. You can just sent it in, and tell them that it won't play newer games (this is a VERY common problem with the first and second run playstations), and they'll handle it. Now, wheather Best buy gives you a credit for the amount paid, or gives you a new playstation is entirely up to whatever is mentioned in the terms of the service plan at the time of perchace (they should have given you a sheet or printout of some-sort that outlines the terms, and they're different in every state and country). I'm sorry about the long post, but hopefully this clears alot of this up for everyone.
Large Retail Chains (such as Best Buy and Circuit city) have generous return policies and warranty plans as an incentive for you to shop there. If an item is returned to the store, it is returned to the manufacturer. In sony's case (and most other manufacturer's cases), they'll buy the product back form the store for about 60% of what they originally paid and the store takes a loss (but they're willing to, as long as you're willing to shop there). The manufacturer (be it sony, or whoever) will refurbish the product, and usually eliminate it through a few different channels (outlets, closeout distributers, etc) and make almost all of the money back on it. Blue LED'z, your plan sounds pretty fool-proof, but the 3 time repair rule only applies in certain states where the lemon-law is in affect. However, there is only 1 authorized playstation repair facility in the US (operated by sony, in Massachussets), so most stores throw them away and give you a new one. At sony, the replacement warranty that we sell on playstation ($10 for a year, $20 for 2 years, and $30 for 3 years) will give you a store credit voucher no matter what when the unit is no longer working properly. The warranty is handled through a company called AON (which is the largest warranty provider in the world), and since their technicians aren't authorized to work on playstation, they'll take your word for it. Lost_Concept: since you paid $300 for your unit, I can assume it's a 1st or 2nd generation run. You can just sent it in, and tell them that it won't play newer games (this is a VERY common problem with the first and second run playstations), and they'll handle it. Now, wheather Best buy gives you a credit for the amount paid, or gives you a new playstation is entirely up to whatever is mentioned in the terms of the service plan at the time of perchace (they should have given you a sheet or printout of some-sort that outlines the terms, and they're different in every state and country). I'm sorry about the long post, but hopefully this clears alot of this up for everyone.
January-15th-2003 | 08:58 AM
#18
Get in my belly!!!
Joined: Jun 2002
Posts: 362
From: FL
I have to agree that cheating/stealing is wrong. I have a hard time accepting that Best Buy is so bad because ultimately there is a choice that everyone can make and that is just dont shop there. I personally like best Buy. I dont usually get very much there but I have a good time looking at all of their crap. Its like the nudy bar. You dont have to go there but when you do you look around a bit and everything you can get is way over priced.
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